For tourists

Piece concept stands for luggage space, the number in front of PC stands for the number of suitcases. Remember that the dimensions of your luggage must not exceed 158 cm in the sum of three measurements: length, width, height. The weight of allowed baggage is 23 kg on the airline's charter flights.

What documents are needed for the airport check-in?

To check in at the airport, you need an ID document, the same one you used to purchase your ticket. If you are flying abroad, take your passport and do not forget to check the availability and validity of your visa. If your child is traveling without parents, you will be asked to provide a notarized consent from parents or guardians.

What can I do if I have problems with bank card payment?

Order payment by bank card may not go through for the following reasons:

you don't have enough money on your bank card;
your card type does not support online payments;
incorrect card data (card number or expiration date or CVV/CVS codes).
Payments may also not go through because of your bank's limit on the amount of daily payments. You can contact your bank's specialists to resolve these issues.

“Select a seat” service issuing instructions

Where to search?
Simply click on “Additional Services” section - “Select a seat on board”

How to proceed?

Enter your surname in Latin (example - FAMILIYA)
Passport number with a series (example N12345678)
Flight number, numeric only, example (5237)
Date of departure (01.01.2025)

How to issue?

Once you have made a booking for a passenger, click on the “”Purchase Services“ button
Select a service
Enter E-mail
Click on the “agree and accept the terms and conditions” button
Click on the “pay now” button

Instructions for online check-in

Where to search?
Simply click on “Additional Services” - online check-in or “Check-in” on the main page

How to check-in?

Enter your surname in Latin (example - FAMILIYA)
Passport number with a series (example N12345678)
Flight number, numeric only, example (5237)
Date of departure (01.01.2025)

How to issue?

Choose the surname
Designate a seat
There is a possibility of registering paid rows and other services as well
Specify your mail to receive your boarding pass

What functions does the support chat have?

The support chat is designed to help you arrange tour packages, airline tickets, as well as to help you arrange paid services for your flight.