Online Check-in Opening and Closing Times

For Sunday Airlines flights, online check-in opens 24 hours and closes 3 hours before the scheduled departure time.

Even if you have completed online check-in, you must arrive at the airport on time.

• Passenger check-in and baggage acceptance close:
  • 60 minutes before departure for international flights;
  • 40 minutes before departure for domestic flights.

After completing online check-in, passengers must arrive at the international or domestic terminal (depending on their itinerary) no later than 60 minutes before the scheduled departure time indicated on their ticket.

Upon arrival at the airport, passengers should proceed promptly through the security screening and then to the boarding gate, presenting their boarding pass (printed or electronic, where accepted by the departure airport).

Online Check-in

Online check-in opens 24 hours before your scheduled departure. To complete the check-in successfully, please have your passport and booking details ready.

To access Online Check-in

Please enter the following information:

• Last Name – enter it in Latin characters exactly as shown in your passport.
  Example: IVANOV
• Passport Number
  • Citizens of Kazakhstan must enter the Latin letter N before the passport number.
    ✅ Correct: N12345678
    ❗ If the letter N is omitted, the system may not be able to locate your booking.
  • Citizens of the Russian Federation must enter the passport series and number as one continuous string, without spaces.
    Example: 65123456
• Flight Number – enter numbers only, without the airline code.
  Example: 5237
• Departure Date – enter the date in DD.MM.YYYY format.
  Example: 01.01.2025

After logging in

Once your information has been successfully verified:

• select the passenger;
• choose your preferred seat;
• if available, purchase additional services such as extra legroom seats or additional baggage;
• enter your email address to receive your boarding pass;
• complete the check-in process.

✅ Once check-in is completed, your boarding pass will be sent to the email address provided. We recommend saving it on your mobile device or printing a copy before your trip.

Online Check-in Error

Are you receiving an error message or is the system unable to find your booking when attempting to check in online?

Before contacting support, please complete the following checks:

1. Verify that all information has been entered correctly.
   Ensure that your last name, passport number, flight number, and departure date have been entered exactly as described in the online check-in instructions.
2. Check the online check-in opening time.
   Online check-in becomes available 24 hours before departure based on the local time of the departure country.

3. Contact your travel agent or the company where you purchased your tour package or airline ticket.
   Please confirm that the tour operator has submitted your booking information to the airline and that you have been added to the passenger list.

   Airline tickets are generally issued 48 hours before departure, although in some cases ticket issuance may take place later. If you have completed the first two checks and all information is correct, we recommend staying in contact with your travel agent until your ticket has been issued.

Please note: the airline's customer support team does not issue airline tickets and cannot influence the ticket issuance process.